HelloRegulars
Support
One person builds and supports HelloRegulars, so there's no ticket queue and no phone tree. Email is the way in.
Getting help
I aim to reply within one working day, New Zealand time. If something is stopping you serving customers — staff can't stamp, the scanner won't pair — say so in the subject line and I'll treat it as urgent.
What to include
- Your shop name, so I can find your account.
- What you expected to happen, and what happened instead.
- Whether it affects one customer or everyone.
- A screenshot, if there's something on screen.
Things you can fix yourself
A customer lost their phone or got a new one
They don't need you. On your shop's join page there's a link — Already have a card? Get it back — where they enter the email address they signed up with, and we email their card back with the same stamps and any visits they've paid for.
A scanning device has stopped working
Sign in to app.helloregulars.co.nz, open Devices, and pair it again from the QR code shown there. If a phone or tablet has gone missing, use Sign out all devices on the same page and re-pair the ones you still have.
You need your customer list
The Dashboard has a download button. It's a spreadsheet, one row per card, and it marks who has both ticked the marketing box and confirmed their email address — those are the people you may lawfully email.
Billing
Subscriptions are month to month, and you cancel from the portal. For invoices, receipts or a change of card, open Billing there — it takes you to Stripe, which handles our payments.
Reporting a security issue
Email hello@helloregulars.co.nz with "security" in the subject. Please give me a reasonable chance to fix it before publishing anything.