Terms of Service

Last updated: 30 July 2026. These terms are governed by New Zealand law.

These are the terms on which we supply HelloRegulars to your business. They are written to be read, not to be survived. If anything here is unclear or seems unfair, email hello@helloregulars.co.nz and say so.

1. Who you are contracting with

HelloRegulars is supplied by New Zealand Directory (2007) Limited, a New Zealand company based in Christchurch ("we", "us", "our"). "You" means the business that subscribes.

HelloRegulars is supplied to businesses, for business use. By subscribing you confirm you are acquiring it in trade, for the purposes of a business.

2. What the service is

HelloRegulars lets you issue digital loyalty cards that your customers keep in Apple Wallet or Google Wallet, and lets your staff add stamps, use prepaid visits, and redeem offers by scanning those cards on a phone or tablet.

It does not connect to your point-of-sale system, does not process payments from your customers, and does not handle cash.

3. The trial

New subscriptions start with a 30-day free trial. We do not ask for a credit card to begin it.

If you have not added a payment method by the end of the trial, the subscription pauses. Your staff will not be able to add stamps or redeem anything, but nothing is deleted: your programs, your settings and your customers' cards and balances remain as they were. Adding a payment method resumes the service.

We will email you about three days before the trial ends. We send that reminder as a courtesy; it is your responsibility to keep track of your own trial period, and a failure of that email to arrive does not extend the trial.

4. Price, GST and payment

The subscription is NZ$39 per month, including GST, per shop. There is no setup fee and no per-customer charge.

Payments are processed by Stripe. We never see or store your full card details. Your use of Stripe's payment services is also subject to Stripe's own terms.

Billing is monthly in advance, on the anniversary of the day you subscribed.

We may change the price. If we do, we will give you at least 30 days' notice by email before the change takes effect, and you may cancel before then if you do not accept it. We will not change the price during a period you have already paid for.

5. If payment fails

If a payment fails, we will retry it and Stripe will contact you. If it remains unpaid, the subscription is frozen rather than deleted — the same state as a lapsed trial. Your staff cannot stamp or redeem; your data and your customers' cards remain intact. Paying the outstanding amount restores the service.

We will not delete your data because of non-payment without giving you notice and a reasonable opportunity to pay or export it. See clause 9.

6. Cancelling

You can cancel at any time from the portal. The subscription is month to month; there is no minimum term and no cancellation fee.

Cancelling stops future billing. It does not automatically refund the current month — but see clause 7.

We may cancel your subscription by giving you 30 days' notice. We may suspend or cancel immediately if you are using the service unlawfully, or in a way that harms other users or our infrastructure. If we cancel without cause, we will refund the unused portion of any period you have paid for.

7. Our refund promise

If you are past the trial and HelloRegulars is not working out for you, email us and we will refund your most recent monthly payment. We ask that you tell us why, so we can fix it or learn from it, but that is a request and not a condition.

This promise is in addition to your rights under New Zealand law and does not limit them.

8. Your customers' data belongs to you

The information your customers give when they join your loyalty program — their email address, their first name if they choose to give one, whether they opted in to your marketing, and their stamp and visit history — is yours. We hold and process it on your behalf so the service can work.

We will not sell it. We will not market our own products to your customers. We will not use it to contact them except to operate your loyalty program on your behalf: confirming their email address, sending them their card back when they ask to recover it, and delivering the messages you choose to send.

You can export the full list as a spreadsheet at any time from the portal.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

9. Getting your data out, and what happens after you leave

Export your data before you cancel — it takes one click.

After a subscription is cancelled or frozen, we retain your data for 90 days so you can come back or export it. After that we may delete it permanently. If you want it deleted sooner, ask us and we will do it.

Deleting your data means your customers' cards stop working. That is a consequence you are choosing on their behalf, so consider whether to tell them first.

10. Your obligations

You agree that:

• The rewards you advertise on your cards are real, and you will honour them.
• You will not use the messaging feature to send anything unlawful, misleading, or in breach of the Unsolicited Electronic Messages Act 2007.
• You will only send marketing to customers who have consented to it. The export marks who has both opted in and confirmed their email address; only those people have given you consent through us.
• You have the right to use any logo or image you upload.
• You will keep your account credentials secure, and tell us promptly if you think they have been compromised.
• You are responsible for what your staff do with the devices you pair.

11. Prepaid visit packs and offers — you are the seller

This clause matters, so it is spelled out.

When you sell a customer a prepaid visit pack, you sell it and you take the money, at your counter, by whatever means you already accept. HelloRegulars records the entitlement. It does not process, hold, transmit or refund that money at any point, and we never hold funds on your behalf or on your customers'.

That means:

• The contract for the pack is between you and your customer. We are not a party to it.
• Refunds, disputes and complaints about a pack are yours to resolve.
• Balances are a record of what you owe your customer. They are not money held by us, and they are not protected, insured or held in trust by anyone. If your business ceases trading, your customers are ordinary unsecured creditors.
• You are responsible for complying with the law that applies to what you sell, including the Fair Trading Act 1986 and its rules on the expiry of gift cards and similar prepaid entitlements.

HelloRegulars applies a three-year expiry to prepaid packs by default, which restarts when a pack is topped up. We do that as a conservative default, not as legal advice about your obligations.

12. We do not give you accounting, tax or legal advice

Nothing in the product or on this site is accounting, tax or legal advice. In particular, when GST falls due on a prepaid pack depends on choices you make about how you treat face-value vouchers, and that is a question for your accountant.

13. Availability

We do not promise the service will be uninterrupted or error-free, and we do not offer a guaranteed uptime level.

We will make reasonable efforts to keep it running, to fix faults promptly, and to warn you in advance of planned work that will take it offline.

The service depends on Apple Wallet, Google Wallet, and Amazon Web Services. We are not responsible for outages or changes in those services, though we will do what we reasonably can to work around them.

14. Consumer Guarantees Act

You are acquiring HelloRegulars for business purposes. Where you acquire it in trade and we supply it in trade, the parties agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable to agree to this given the price of the service and its nature.

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including under the Fair Trading Act 1986.

15. Liability

Neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings.

Our total liability to you, for all claims in any 12-month period, is limited to the total amount you paid us in the 12 months before the claim arose.

These limits do not apply to liability we cannot lawfully limit, or to our own fraud.

We are not liable for loss caused by your own breach of these terms, by inaccurate information you give us, or by the acts of your staff or customers.

16. Changes to these terms

We may update these terms. If a change materially reduces your rights or increases your obligations, we will give you at least 30 days' notice by email before it takes effect, and you may cancel before then if you do not accept it. Minor changes — corrections, clarifications, changes required by law — take effect when published.

We will keep the "last updated" date at the top of this page current.

17. Disputes and governing law

Talk to us first: email hello@helloregulars.co.nz and we will make a genuine attempt to sort it out. Most things can be.

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction.

18. General

If any part of these terms is unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these terms without our consent, which we will not unreasonably withhold. We may transfer ours if the business is sold, provided your rights are not reduced.

These terms, together with the Privacy Policy, are the whole agreement between us about HelloRegulars.

Contact

New Zealand Directory (2007) Limited
Christchurch, New Zealand
hello@helloregulars.co.nz