Delete your data

This page covers the Hello Regulars app and the Hello Regulars service, made by New Zealand Directory (2007) Limited. Deletion is your right under the New Zealand Privacy Act 2020, and we honour requests from anywhere.

How to request deletion

Email hello@helloregulars.co.nz with "delete my data" in the subject.
If you're a card holder: tell us the shop, and the name or email on your card.
If you're a shop owner: email from the address you sign in with.
We action requests within 10 working days and confirm by reply when it's done.

What is deleted

Card holders: your card, stamps and visit balances, your name and email address, and the link between your wallet pass and the shop. Removing the card from your phone's wallet also immediately stops all updates and messages from the shop.
Shop owners: your sign-in account, shop profile, logo, cards and their history, customer records, and paired devices.
App sign-in data: staff device accounts and their tokens are deleted when the shop is, or when the owner unpairs the device.

What is kept, and for how long

Billing records (invoices and payment history for shop subscriptions) are kept for 7 years, as New Zealand tax law requires. They contain the shop's billing details, never card holders' personal information.
Backups: deleted data ages out of our rolling database backups within 35 days.
Nothing else is retained.